Toll-Free (866)878-1717
Matt Kenseth - The Official Store

Shipping info updated 11/1/2016

Methods available are Fed Ex and Fed Ex Smart Post.
Customer has choice, pricing is actual rates based on weight and destination of the package

Fed Ex orders are shipped within one or two business days

Average delivery time for Fed Ex is 1-4 days, depending on destination
Average delivery time for Fed Ex Smart Post is 3-7 days, depending on destination.  On rare occasion, it can be a bit longer.

MKFC memberships are shipped through the US Post Office Priority Mail.  Memberships combined with in stock merchandise ship all together with the freight method chosen.

MKFC members receive free shipping on in stock merchandise orders over $50 by entering your promo code at checkout.  It will automatically calculate the least expensive ship method as the first option, most likely Fed-Ex Smart Post.

Fed Ex delivers on business days with the exception of holidays

Fed Ex Smart Post packages that are in the postal system deliver Monday-Saturday with the exception of postal holidays. 

You will receive an order confirmation after placing your order.  You will receive a shipping confirmation when you order ships from our location in Cambridge, WI with tracking information .  Tracking information may not be available immediately. 

You can help us keep costs down and service fast by making sure you enter your shipping address completely and accurately, including any apartment or suite numbers.

Gift Certificates:  Gift certificates are available to purchase online.   We are a little "old school" and use paper certificates.  To redeem a gift certificate in your possession toward an online order, please call 1-866-878-1717 so we may place your order with the proper credit. 

Telephone Support:  We are located in Wisconsin and in the Central Time Zone.  Customer service is available between 10 a.m.-5 pm Monday, Tuesday, Friday, Saturday and Sunday from 10 am-4pm  Email support is always available as well, with response time of 24-48 hours.    Please note we receive a large volume of email and make every effort to answer each one.  mkstore@mattkenseth.com

Please note if multiple attempts are made to place an order that is declined, funds may be suspended from your account by your bank, but are usually released back in 24-48 hours.
To avoid a decline or an avs mismatch, your "BILLING ADDRESS" must be the same as the address in which the credit card statement is sent to.

Return Policy:

We are happy to accept return within 30 days.  Return shipping cost is the responsibility of the customer.  Please package your item(s) and a return with a copy of your receipt enclosed.  Return using desired method of shipping to:  MK RACEWEAR LLC  210 WEST MAIN STREET, CAMBRIDGE, WI 53523 OR (if using USPS) MK RACEWEAR LLC  PO BOX 20, CAMBRIDGE, WI 53523.   In store return or exchange is also available during our regular business hours.

If you would like to exchange an item, we suggest calling first to see if the correct item is in stock.  Then simply return your item, and when we receive your exchange, we will adjust your order for the additional return shipping and send your exchange within 2-3 business days.

Gift/holiday returns and exchanges:  Items purchased as holiday gifts are available to return or exchange until January 15, 2017 with receipt. 
Returns without a receipt will be gladly be given store credit for the lowest sale price.  Online returns are credited directly back to the purchaser's credit card.  Please allow 3-4 business days for credit to appear on your statement.

 

Matt Kenseth Store
210 West Main Street
PO Box 20
Cambridge, WI 53523

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